“The first rule of good communication is understanding that brevity, while useful, is not the same as clarity,” writes Harriet Minter in her new book WFH (Working from Home) which I’ve enjoyed reading. 

She goes on to add a definition of clarity in communication: “Clear communication is the right information given at the right time, in the right way.”

This is a useful definition. Whether the first rule of good communication is about clarity is is something we will leave for another post.